General
What cables does this include?
This charger includes a single, USB-C to USB-C cable capable of 100W charging speeds. This is ideal for high-power devices like a laptop or portable game system.
Can this charge my laptop?
This charger is designed for charging regular laptops with USB-C PD (Power Delivery) or Thunderbolt 3/4 ports.
This includes all modern MacBooks.
To find out if your computer's USB-C ports support Power Delivery, look for a port with a battery or power icon next to it. If there is none, consult the product manual or manufacturer's website to find out which, if any, USB-C ports are
High-performance laptops, particularly gaming laptops, often require more than 100W during operation and should not be used with this charger.
Compatibility
Can this charge my iPhone?
Yes, although you will need to provide your own USB-C to Lightning cable.
Can this charge my Android phone? - WCG1X100-ANZ
Yes, this is capable of ultra-fast-charging the vast majority of USB-C Android phones.
Troubleshooting
Why isn't my laptop charging?
Not all laptop USB-C ports support charging using USB-C Power Delivery. Many laptops only support charging on one of their USB-C ports.
Ensure you connect the charging cable to a port on the laptop which supports charging.
My laptop is charging slowly
Ensure you connect high powered devices such as laptops to the top USB-C port. This port is designed for high power charging and provides more power than the USB-C port below it.
Certain high-performance laptops can use 100W or more of power when performing demanding tasks. The laptop will charge more rapidly when the processing demand is reduced.
Ensure you use the charging cable supplied with the charger or another 5A (100W) USB-C cable when charging laptops. Most USB-C cables only support charging at up to 3A (60W) or below and won’t allow some laptops to charge at full speed.